Today I find myself in Vancouver, WA, splendid in the autumn, to meet with various mortgage folks and especially the Banner Bank mortgage crew, covering much of the West. Artificial intelligence is on most agendas these days, and I received this note. “I read in your Commentary that AI use in large companies is decreasing. AI is like a GPS. I used to know how to get everywhere, but young drivers just plug it into a GPS. Without it, they are lost… and don’t know how to give directions. I learned loan programs, down payment programs and watched rates, etc. Now new hires plug the loan scenario into AI and wait for the results. Why learn to calculate income when there is an app for that?” Default mortgage servicing is a topic in the background, and on today’s “Mortgage Matters: The Weekly Roundup” presented by Lenders One, Steven Paton, CEO of UCLS (Universal Component Lender Services) will discuss how default mortgage servicing is its own business, and common misconceptions of subservicing. (Today’s podcast can be found here and this week’s are sponsored by CreditXpert. The all-new credit optimization platform that helps you close more loans. CreditXpert is committed to making homeownership more accessible and affordable for ALL. Today’s features an interview with Pylon’s Trent Hedge on why the concept of a ‘mortgage factory’ that requires hoards of people, middleware SaaS, and capital markets intermediaries is no longer the best way to originate a mortgage.)
